What we do
We investigate concerns about councillors, council staff or elections. In particular:
- misuse of position (section 123 of the ) by a councillor
- conflict of interest (from section 127-131 of the Act) by a councillor, senior council employee or person providing advice to council
- disclosure of confidential information (section 125)
- all council election offences including nomination of someone not qualified to be a council election candidate (sections 286-305)
We generally do not investigate complaints about:
- planning and building permits
- council services
- performance of council staff, unless related to offences under the Act
- council decisions, unless there is a possible conflict of interest
- council fines
- rates charges
See the table below for options if your complaint relates to these issues.
To report a concern, you can lodge an online submission.
Our complaints process
Once we receive a complaint, it will be assessed to determine if it is a matter we will look into.
We’ll aim to notify you of the outcome of the assessment within 5 working days.
If we do investigate a matter, it may not start immediately due to other cases being investigated and resource constraints. Investigations can take significant time to complete.
Once the investigation has been completed, you’ll be notified of the outcome.
Types of complaints and who to contact
Other complaints we’re unable to investigate
Complaints about us
- reason you’re not satisfied
- any supporting evidence.
More information and downloads
Reviewed 19 July 2021