Local Government Inspectorate complaint form

Submit an online complaint if you have a concern about a Victorian councillor, council staff, a person providing advice to council, or council elections.

This form will take approximately 8-10 minutes to complete.

Before you complete this form

  • Understand what we can and can't investigate and check if we’re the right agency in Victoria to report this matter to.
  • Be clear on which council and which Councillor or Council staff member your complaint is about.
  • Understand your privacy options and what happens to your complaint.
  • You can choose to make an anonymous complaint if you do not wish to be identified; but this means you will not be contacted for any further details nor will you hear the outcome of the complaint
  • The Inspectorate treats all its complaints with the strictest of confidence, and your details will never be shared with the subjects of your complaints unless the matter proceeds to prosecution and we are directed by Court.
  • Remember that providing detailed, specific and relevant information on this form will allow us to effectively assess your complaint - please set out clearly and concisely the allegations you wish to make before providing further information or context surrounding the circumstances.
  • Be aware that providing false or misleading information to the Inspectorate may result in you being prosecuted, which can carry a fine of up to 240 penalty units or two years imprisonment, or both.

If you are using a shared computer:

  • After completing this complaint form and to protect your privacy, clear your browsing history including your cache and all autofill form data. This will protect your privacy.

You will receive a copy of your completed submission to your email address. Please check your spam or junk mail.

Please choose the statement that best describes your complaint(Required)
We know all complaints are unique and some complaints include many different allegations. If your complaint fits more than one of the statements, choose the category that you think is the most important or the most serious.
Have you already contacted the Inspectorate about this matter?(Required)
Please provide the person or agency's name.
If it relates to a council meeting, provide date(s) and any relevant information, plus circumstances surrounding this allegation.

If your allegation relates to a specific incident please list where the incident occurred and if there were any witnesses who could corroborate your allegation.

Public interest disclosures

A public interest disclosure (PID) should clearly show or suggest improper conduct or detrimental action by a public officer. Improper conduct must be either criminal conduct or other wrong conduct specified under the Act.

Before nominating your complaint as a PID, you must carefully consider whether the complaint meets these criteria.

If you are unsure, please refer to IBAC's PID information sheet prior to submitting your complaint.

Information sheet: What is a public interest disclosure?
PDF 63.99 KB
(opens in a new window)

PIDs are sent to IBAC for assessment, and as such, this may take longer for the Inspectorate to assess and respond.

PID Act legislative requirement (Required)
As there is a legislative requirement under the PID Act to opt in or out of making a public interest disclosure, please select one option below.

Your details

Do you want to make an anonymous complaint?(Required)

If you choose to make an anonymous complaint, you will not be contacted about your complaint nor advised of the outcome. We will not contact you at all. This means you cannot follow up with the Inspectorate, nor can you send further information after lodging your complaint. 

If you decide to not remain anonymous, your privacy will be protected and the Inspectorate undertakes its investigations with the strictest of confidence. 

If you wish to remain anonymous, this will only be used to receive a copy of your form. 

Supporting evidence

Supporting evidence, such as documents and emails, plays an important role in substantiating an allegation. Once you have received an acknowledgement of and a case number for your complaint, if you wish to submit documents, emails or images relating to your complaint, please email inspectorate@lgi.vic.gov.au and be clear on the purpose of your evidence and its relevance to your complaint.

Please ensure you include the case reference number we provide to you on all correspondence. 

Date

The Local Government Inspectorate (Inspectorate) collects the information that you provide with this complaint form. The information that you provide is used to respond to your enquiry. You can request access to, and corrections of, any personal information provided in this form. Requests for access or correction should be sent to inspectorate@lgi.vic.gov.au.

The Inspectorate is using the services of Drupal 9 to administer this form. The information that you provide is stored in our Drupal 9 content management system and Microsoft Azure servers.

For more information on the Inspectorate's handling of any personal information, please refer to the Inspectorate's Privacy Statement(opens in a new window).

If you do not provide all or part of the information requested, the Inspectorate may not be able to contact you regarding your enquiry. Please contact the Inspectorate if you wish to use an alternative mechanism to the online form.

Updated

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