We investigate concerns about councillors, council staff or elections. In particular:
- misuse of position (section 76D of the Act) by a councillor
- conflict of interest (from section 77A - section 80C) by a councillor, senior council employee or person providing advice to council
- disclosure of confidential information (section 77)
- all council election offences including nomination of someone not qualified to be a council election candidate (section 52)
We generally do not investigate complaints about:
- planning and building permits
- council services
- performance of council staff, unless related to offences under the Act
- council decisions, unless there is a possible conflict of interest
- council fines
- rates charges
See the table below for options if your complaint relates to these issues.
To report a concern, you can contact us or lodge an online complaint.
Our complaints process
Once we receive a complaint, it will be assessed to determine if it is a matter we will look into.
We’ll aim to notify you of the outcome of the assessment within 5 working days.
If we do investigate a matter, it may not start immediately due to other cases being investigated and resource constraints. Investigations can take significant time to complete.
Once the investigation has been completed, you’ll be notified of the outcome.
Types of complaints and who to contact
For complaints about decisions made by a council, government departments and agencies, including:
- complaint handling
- compliance with policies, procedures or law
- other actions or decisions that might be unreasonable
Contact the Victorian Ombudsman:
Complaints about us
- reason you’re not satisfied
- any supporting evidence
Other complaints we’re unable to investigate
More information and downloads
Reviewed 02 January 2020